Great service, timely delivery, great costumer experience.
Excellent no pressure service, very informative
After researching online I decided to go to The Mattress Factory. I liked the idea of no commission sales people. The reviews were all very good. John was very helpful and knowledgeable. He explained the differences in the beds to us and didn't try to persuade us in any direction. He gave us the inf... Continue reading
My experience at the mattress factory was great! Customer service with salesman Len was top notch! He had a great personality and was very patient with me by helping me pick the best mattress to fit my needs! Excellent customer service here!
This store is great! Len the sales person provided me with incredible service and a great new mattress. I would definitely recommend Mattress Factory to family and friends.
My wife and I are very happy with our purchases.
nice experience, thank you
Salesman extremely knowledgeable and not pushy al all. Very relaxed atmosphere.
salesperson was very helpful -just received and hoping will be what I expect and have many years of sleeping comfort
Great experience, Wesley at the Springfield location was great!! Very accomdating and knowledgeable. We are very please about our purchase. It’s only been about a week and a day but the bed is wonderful!! Thank you!!
The store manager, Jerry, was really helpful and made us feel comfortable in his store. We visited 2 other stores while mattress shopping and they both were more high pressure environments which was annoying, so we came back to Jerry's store to make our purchase. We appreciated his patience and his... Continue reading
Salesman knew about every mattress on the floor. He gave me time to find what I was looking for without being rushed or pressured. The delivery men were professional and on time!!
Andrew is an ace.He is a very professional salesman.He let us try as many mattresses as we wanted to.We went to other matress stores and we were either ignored or had PUSHY salespersons saying that you will get a great deal if you buy today !!.As per Andrew buying a mattresses is a very serious dec... Continue reading
Choose this place because of the no pressure sales we experienced a week before. We tried the mattress there and had time to shop around and still came back. Helpful and friendly salespeople who were very upfront, honest, and knowledgeable. We love our Beautyrest mattress!!
Very Happy with new Serta iComfort foam mattress. Seems to be a quality product
We would like to thank our salesman Patrick for a wonderful experience. With so many mattresses to choose from, he was able to quickly and efficiently help us pick out a mattress that was perfect for us.
We read several reviews that mentioned Jerry and when we walked in, Jerry was the only one working. He lived up to the reviews! He knows his mattresses and was easy to work with. We were in and out with a quality mattress for our son.
The selection was great. Salesperson was knowledgeable and friendly, not pushy. Overall a very positive experience.
I pass Mattress Factory every day on my way to work, and when I saw the great reviews online, I told my husband we should go there to look for our new mattress. We couldn't be happier with our experience. Jerry was the salesperson who helped us, and he was friendly and extremely knowledgable. He... Continue reading
No high pressure. Nice store set up. Knowledgeable sales man wo being pushy
All I can say is Andrew Hoven at the Mattress Factory in Montgomeryville, PA is AWESOME!!! He took the time to explain the different mattress types from the IComfort to the Beautyrest. I was looking to replace my 18 year old mattress. I let my husband pick it out this time. Andrew was correct wh... Continue reading
Went to look at a futon for my grandson. The salesman Andres was so helpful. He explained to us they only carried one there, but when we asked if it was easy to open up into a bed he was so honest. He explained it would be difficult for my grandson to do himself. It required 2 people and could cause... Continue reading
From sales through delivery, installation and removal every one was very professional,knowledgeable and very courteous
Very happy overall with Andrew as our salesman. He took the time to explain many different options and made sure we got what fit us best, with no haggle or bs.
A very knowledgeable sales force and zero pressure. I ordered the wrong box spring (my fault) and they replaced it - no charge, no hassle. They patiently made sure we made the right choice. We purchased 2 mattresses and love them both. Save yourselves time and make this your one stop shop.
Mattress is comfortable and I do not wake up in the morning with stiff joints and achy back.
Good night’s sleep.
The salesman was very helpful and explained the options thoroughly.
Found a great mattress. Salesman was very helpful with the selection process. Decided not to purchase the power base, and consequently our monthly payments were not calculated correctly a second time. Ended up paying more per month which could have been avoided. Delivery people were very pleasan...