Andrew Hoven treated us absolutely wonderful. He was extremely knowledgeable and very receptive to our wants. I recommend Andrew and your company to everyone for completely stress free mattress shopping. Exceptional job.
ken and Wesley are fantastic.No pressure.Made buying a mattress stress free.
These guys really know there business. We walk in and were given some time to browse. Then Marc approached us and offered to assist. He first listened to our needs then made some suggestions. He left us to discuss privately and he returned answering our additional questions. He informed us of the sa... Continue reading
The best customer service ever at Exton Mattress Factory! Many thanks to Ken - I have the most comfortable mattresses that I have ever owned and all my company at the shore( Ocean City N J) have expressed how comfortable and restful they have felt sleeping! Again many thank! 👍
Our Salesman , Sunny was terrific. Attentive, knowledgeable and friendly. He spent a lot a time with us allowing us to try out several different beds until we were sure. And best of all, no pressure to buy a more expensive bed.
The salesman was very helpful. I had no idea the warehouse was even there until I saw the add in the newspaper.
Sunny was extremely knowledgeable about all the mattresses.
Great service, very knowledgeable staff.
I had considered going to a big box store to buy my mattress until my neighbor suggested the Mattress Factory. I was very pleased with the service I received, the time the salesperson took to assure that I had made the right choice and the overall ease of buying the mattress that fits my needs.
Mattress Factory had a good selection in my price range. Both the purchase and delivery went smoothly.
Wesley was great in helping us pick out new mattresses and box springs for our sons. Great customer service, very friendly and no pressure to purchase. Our twin teen boys are sleeping like babys We will definitely be back to purchase another set reall soon. I highly recommend Mattress Factory in S... Continue reading
ken s was very helpful and knew the produces,was not pushy and made sure we were happy with the mattress we pcked
Like the matters I saw salesman got me in and out.
Andrew was awesome! He paid attention to what we were looking for, and took the time to show us numerous options. He explained differences between different mattresses, and did not try to hustle us into purchasing the most expensive model. As it is, we spent slightly more than we had initially pl... Continue reading
We got excellent help selecting the best mattress. I felt confident we had made the right choice from all the models available.
install was great
We were very pleased with the sales experience. Jerry Polansky is quite knowledgeable.
Great Customer service, didn't try and sell me something more expensive or more than what I wanted, Like that the company is a small local business. They really knew their products and helped me make the right decision. The delivery guys were terrific, great care in delivery, and took old bed... Continue reading
Patrick and Eric were very helpful in advising me to choose the best new mattress for my chronic bad back. They answered all of my questions and explained the options for various mattresses that I was considering. My new mattress was delivered within two (2) days. My old one was quickly removed and... Continue reading
This is the 4th or 5th time I have purchased a mattress at the Mattress Factory. I like their knowledgeable staff and the no pressure atmosphere. The staff gives you as much time and space as you need to make your decision. Their delivery staff were great. They arrived when they said they would and... Continue reading
The salesperson was knowledgeable and professional. Product was delivered quickly as promised.
The salesman, Andrew was very kind, helpful, patient and informative. This was the second mattress that I've purchased from mattress factor and I will continue to come here and will recommend them.
As I entered the showroom there was no pressure. I knew I wanted a mattress with coils and there are the only ones that Erich showed me. I had excellent service and all my questions were answered by Erich. I've only had the mattress set for two night, but it's been the best nights sleep I've had i... Continue reading
Jerry was very helpful in helping us pick out the best mattress that would satisfy both of our comfort preferences. His "no pressure" sales approach was very refreshing. Mattress was delivered quickly and without incident - can't wait to sleep on it tonight!
No pressure and very knowledgeable
No pressure assist from all of the sales staff. Prompt service and delivery. Absolutely recommend this store if ready for purchase.
mattress set was comfortable and affordable. delivery company was quick
Sale associate was very nice, I will send friend to buy from him. Thank you , Joe Giosia
very good customer service
Good sales team, pricing competitive, delivery a bit pricey