I was very pleased with the service and selection at Mattress Factory in Exton, PA. Showroom had many different options on display and Jerry, the store manager, was very knowledgeable and patient and answered my many questions.
So far so good.
Great customer service. Quality products. No issues. Will recommend. Chris and his team of associates are welcoming and professional best mattress purchase experience and trust me I've had a few.
Steve was probably the most knowledgeable salesperson that we ever came across. He very patiently and with no pressure took his time with us and explained the differences in great detail for each mattress. If you need a new bed definitely go see Steve.
The staff at this Mattress Factory are honest and go above and beyond to inform you and give you the best product for your needs and you price range. There is no pressure and no judgments.
Andrew was very helpful and assisted us right before closing. We did not feel rushed and he was very helpful. Delivery was right on time.
The sales personnel were knowledgeable, polite, and didn't pressure us throughout our experience. We were impressed with the quality and variety of mattresses available in the showroom.
Very pleased with buying experience
We had a fabulous experience with Sunny and bought our bed in 9/16. It was delivered on 9/18 and slept pretty well our first night. Great service and very competitive prices. We will definitely buy all of our beds there! Hoping the bed is as great as the service we've received! Thanks Mattress Facto... Continue reading
No pressure during the sale, I like that. Salesmen was very knowledgeable about product and gave good advice on what type of sleepers we were to make sure I was getting the best product for my money. Great experience..
We got a great product at a fair price. Knowledgeable sales staff.
Sales man was sincere, informative, honest and helpful.
Marc Melnick was a terrific salesperson. He was knowledgeable and helped to make for a pleasant shopping experience.
Very informative sales person, nice product.
Everyone was very helpful.
No hassle, good advice , easy shopping... it's why we came back to the states and Mark epitomizes all of these qualities. When I need my next mattress ..... guess where I'm shopping! Thanks Mark
John was outstanding. He was really helpful.
My mom purchased this mattress set for my 3 year old son. We got a great high quality mattress for the proce we wanted which was a promo for Labor Day. The sales team was excellent and made us feel very comfortable. We preferred to purchase from a family owned and operated business rather than go... Continue reading
Comfortable mattress
John and Marc were very helpful! I had a great experience picking out and buying a mattress!
great
We have bought many mattresses from Mattress Factory. When we went to buy this one, as usual we received excellent service. The salesman was friendly, professional and experienced. We described what we wanted in a mattress and he showed us many choices within our price range. The delivery men were a... Continue reading
My salesman was Wes... who was able to handle my transaction over the phone with zero worries. I knew which mattress I wanted however a location near me did not have it on display. I found one on display somewhere else to show my husband before making such a huge purchase. Called Wes right up in S... Continue reading
Good overall experience, no pushy sales
Very good customer service received
GREAT SALES PERSON... GREAT PRICE
Went into store looking for a new mattress.Had a good salesperson.Walked out of the store as a new owner of a real nice mattress and also a glide away freestyle base
I purchased a Beautyrest Black Natasha Luxury Firm Pillowtop Queen set. When the mattress was delivered, there were several punctures near the thick binding around the mattress (top of mattress binding). I was infuriated that I spent $2,800 for a "high quality" mattress that was damaged. Mattress F... Continue reading
Simple and easy