purchased 2 twin sets, great staff
Good selection and excellent sales support from Bob Riley.
My bed is great. Just the right feel
I am very pleased with my purchase
My fiancé and I went to many different mattress stores, but none could compare to the experience at the Mattress Factory at the Newtown Square location. Bob Riley was extremely patient, helpful, and knowledgable. He gave us the best mattress experience. We are very picky individuals and could not de... Continue reading
our salesperson was professional, knowledegable, and friendly.
Good selection and prices, and a friendly, knowledgeable salesman
We were very happy with the service and support when we went to Mattress Factory. We chose a firm bed, but the bed on the floor was a bit softer than the one we received. We will be purchasing a memory foam mattress topper. The savings we received buying a therapedic bed makes it worth buying the... Continue reading
Mattress is very comfortable. Salesman was very helpful
We worked with Steven. He was very patient and explained things very clearly. He answered all of our questions, even those we asked more than once. I really appreciated that he wasn't set on selling us the most expensive mattress but the mattress that was going to best for us and meet our wants/need... Continue reading
My elderly parents needed twin beds. They haven't shopped for beds in a very long time. Dad (94) is in a wheelchair & Mom(88) uses a walker. Andrew was so helpful as he explained the different options for them. He was remarkably patient with their limits for getting on & off the different beds they... Continue reading
Good experience
Easy and a good selection. Mattresses not previously used.
My experience with The Mattress Factory was a very pleasant one. I visited the Langhorne store twice and the salesperson John was fantastic. He never pressured me to do anything and told me to take as much time as I needed to decide. He informed me of a sale that I was not aware of and made me feel... Continue reading
I was very happy with the way the salesperson explained everything and what he showed me. Slept fine after delivery
happy with customer service. and friendly attitude
Great mattress, very comfortable. Jerry was excellent to us in the store.
We are completely satisfied.
Ordered the mattress over the phone with Len. He helped me determine the model given the local box stores use different names. He was spot on. He told me 2.5 to 3 weeks for delivery and it came in one. No refund option if I didn't like it but I knew that going it. I tested the mattress at the local... Continue reading
The store was well organized & pleasant. I knew what I wanted so there was no discussion. Sales man, Andres, did not try to change my mind on what mattress I wanted. I liked the fact that he did not pressure me. Recommend this store!
Purchased new Beauty Rest Bayport Lux Mattress Firm Pillow Top Set with Low Pro Box Spring and the five sided mattress protector at Mattress Factory. Last night was my first night to sleep on it and I slept ten hours and woke up refreshed. The pillow top really helped my back which is not in that... Continue reading
Excellent service very friendly salesperson (Wesley) and courteous would recommend to all my family and friends. Thanks Wesley!
The salesperson knew the price range I was looking at and asked what type of comfort I like. He showed me 3 different mattress and explained each one.
The entire process was excellent
We are very satisfied with the mattress we bought and had a great buying experience. The salesperson was very competent and did not put pressure on us to buy just any mattress. We can definitely recommend this place!
Very helpful sales representative
Great Price, Salesman was very honest and helpful.
Erich was patient and answered my questions. He looked genuinely happy to help. The first guy I spoke to (not Erich) when I entered the store was not very helpful and his attitude was like "Please get this over with quickly." The only reason I stayed and made the purchase was because of Erich.
Enjoyed working with Ken and got what we wanted for the price we wanted.
We bought a mattress set for our teenaged son. Erich was helpful in the process of choosing one.