Easy, no pressure, purchasing experience
Andrew was an friendly and knowledgeable person, no pressure. Had a frame problem in where the wrong frame was delivered, called Andrew and problem was fixed within 24 hours. Delivery guys professional and friendly. Great experience! thanks
Erich was awesome! Very patient with my 100 questions and extremely knowledgeable. This is our 4th mattress purchase at The Mattress Factory. Our very first experience was looking for a bed for our 5 year old. Every other places was hounding us to buy a $3500 mattress....for a 5 year old! Last... Continue reading
This was my first mattress purchase and TMF was my first stop so I didn't expect to buy anything there. However, after visiting 3 other mattress/furniture stores, I returned to TMF because the price was right and the salesperson, Jerry, gave me enough information to help me make an informed decisio... Continue reading
I am a good experience and the sales people were helpful and pleasant.
Great and fast service
We had a wonderful experience here - we spent a little more than we wanted, but the sales guy did not pressure any particular mattress on us. He let us decide which one was best.
We were purchasing our first bed together and Mattress Factory, mainly our sales person Len just made it a great experience. He really helped up us look at our options and know exactly what were getting.
Knowledgeable salesperson, pleasant and professional. Good selection and was not rushed into a decision.
I want to comment on the excellent service I received when purchasing my mattress. Bob the salesman was not only courteous, but very informative. I learned things about mattresses I never knew before. I will highly recommend the Mattress Factory to anyone I know looking for a new mattress. Thank yo... Continue reading
I am very picky when it comes to my mattresses due to my lack of ability to sleep. The service was very good, and I felt very comfortable chatting with the sale associate. He was very friendly as well as very helpful with helping me choose something comfortable for my body. I did not feel pressured... Continue reading
Erich was so helping it was unbelievable!! he called me back within 20 mins of looking up my warranty and was very professional and polite he deserves employee of the month for how great he was!!!!!!!
I was very happy with my experience with this company. Jerry, the salesman, was great to work with. He is very knowledgeable and was not pushy at all. He gave us plenty of time to make our decision and was very helpful. This is the best mattress dealer I have ever dealt with.
My Salesman Bob helped me pick out a few mattresses that were in my price range and comfort level and then left me to decide on my own. no Pushiness or over bearing sales pitch. Delivery was scheduled for 2 days later. Great Experience
We have been shopping for a mattress set for a while and hated every store we went into. Let me start by saying that mattresses do not thrill me. I do not need adjustable frames, cooling gel foam or air bladders to get a good night's sleep. I am not interested in spending $7K for a for some springs... Continue reading
Ken, the salesman, was very knowledgeable and friendly. He explained in detail the differences between the coil types and after let us to just browse and lay on as many mattresses as we wanted and then we alerted him to our final two. He simply said either was a fine choice and never pressured us.... Continue reading
Our salesperson, Steven was exceptionally. He was very informative and knowledgable.
Very satisfied with the selection of mattresses. The sales person Jerry answered all of our questions. Very knowledgeable . Jerry was very accommodating. Received our mattress the next day.
Sales person Bernie was very helpful but not at all pushy. Also very honest about value vs dollars spent. Delivery people were very polite and extremely efficient. Good experience all around. *****
Perfect mattress for our son!
Bob Riley was very helpful, knowledgeable and pleasant to deal with.
Great mattress.
So far so good! Our new mattress set has yet to be delivered but ordering over the phone was easy and our sales person very knowledgeable
I arrived at the Mattress Factory on Monday morning. The salesman, Patrick, was very helpful and informative. I made the decision quickly and was out the door within half an hour.
Comfortable and so far like the mattress!!
Satisfied with purchase
Process went well and mattress delivered on time
Very knowledgeable.
I've had my bed now for about a week. I'm enjoying the extra space when I sleep at night. The mattress I got doesn't feel as soft as the floor model we tried but I hope it's only because I need to break it in. The sales man who helped us was very good at his job; not pushy but informative. We we... Continue reading
Comfort Trial period not included in purchase.