We had a great experience working with Jerry Polanski, store manager. He was pleasant, respectful, knowledgeable, and very helpful. My husband intentionally came back to this store, after looking several other places, because he wanted to buy from Jerry.
This is the second mattress and foundation that we have purchased from MF in the last 3 months. The sales staff were very knowledgeable and very helpful.
Stopped at TMF because of ratings. I was pleased that Erich answered all of my questions, and helped me find the right bed without pressure or trying to up-sell.
After being a Tempurpedic fan for years,we were very disillusioned after coming home from vacation only to find that OUR mattress was the problem. At a friend' recommendation, we went to the Mattress Factory. The salesman was very knowledgeable and most helpful in helping us pick out the perfect ma... Continue reading
I'm very satisfied with my purchase although it's only been a short time.
I went to the store in Exton and was met by Jerry. Jerry was very helpful! My experience all around was a 10 and won't go anywhere else. Thanks Jerry
Great service and quick delivery!
Would recommend Mattress Factory to others. Ken R. was very knowledgeable and gave us ample time to make an informed decision. Thank you!
Before I came to Mattress Factory, I visited a main competitor, and felt uncertainty regarding the intentions of the commission based sales agents. The no commission sales policy here at MF gave me a peace of mind that they would act in my best interest. I was serviced by an individual named Jerry.... Continue reading
Walked in and was wowed
I was recommended by a friend who had purchased 2 mattresses from the mattress factory in montgomreyville and had a great experience. I was with her and decided to purchase my new new bed there. I dealt with Erich and he was wonderful and very informative, I also liked that he put no pressure on me... Continue reading
Very satisfied with customer experience. Erich was knowledgeable about the products and listened to our needs. Mattress was delivered the next day. We have had it a short time and so far so good.
Thanks to Jerry we are resting comfortably,
Having a knowledgeable sales rep was just as important as experiencing the comfort of the mattresses. He wasn't pushy at all; in fact he insisted that my comfort ranked higher in importance than the price point. He took into account all my needs and physical requirements when helping me make a selec... Continue reading
Great advice .happy with product
Mattress was purchased at Plymouth Meeting Store ( new ). Not listed on your store location menu.
Salesperson Eric was extremely helpful without being pushy. Would recommend your store to others.
Sales experience was very easy and comfortable.
Have good prices and good customer service
The salesman, Ken, was very informative and not pushy. Ken explained everything we needed to know about the mattresses in which we were interested. We took our time trying out those mattresses in your Cherry Hill store. We fell we made an intelligent and well informed decision. We would recommen... Continue reading
I bought this mattress for my 16-year-old son who really enjoys a firm mattress. When we I bought this mattress for my 16-year-old son who really enjoys a firm mattress. When we arrived at the store we were shown exactly the mattress that we described. The price for the quality of the mattress we... Continue reading
Great experience. Erich was fantastic!
Great experience to deal the salesman, he went above and beyond even in the loading the set in my truck
Good Experience
The mattresses are very comfortable. Delivery was fast. Everyone was very helpful with my children picking out new mattresses. I would definitely recommend Mattress Factory!
Good experience. Really easy.
Overall experience was very great. Sales floor looked amazing and the salesman was polite and knowledgeable. I only wish the salesman maybe steered us a little better, but it was still a great experience and I am very happy with the overall process.
Good mattress. Giving a four because I could not find the correct location (Plymouth Meeting) in the location drop down when registering for warranty. Had to select an alternative location since it was a required field. Hope this will not impact if any claims are made in the future.
good experience would go back for another mattress when needed
Salesperson was knowledgeable and mattress appears to be a quality product. Looking forward to using it.