The salesperson and manager made our experience great. It was my first time in the store and I really did not know much about getting a mattress. The salesperson gave my girlfriend and I ,options on which mattress would be best for us. The price we paid for our mattress and the generous help from th... Continue reading
We never felt pressured to buy anything from MF. We were asked what we were looking for and why and then we were shown all the brands that fit our needs. When we asked questions, we got detailed answers. We did not feel rushed into making a decision. Jerry was welcoming, helpful and attentive.... Continue reading
These guys are so good I am repeating myself here and on all of social media. In case you have any questions about whether these guys are good at what they do, we bought a mattress for our daughter about 6 months ago and it is great. Not only the quality, but the customer service and ESPECIALLY THE... Continue reading
The Mattress Factory is a wonderful buying experience if you don't want a high pressured sales person following you around and telling you a lot of things that aren't even relevant to what you want. First we went to the store in Springfield and were greeted by an experienced sales person, who was v... Continue reading
I walked in the store knowing that I was just looking to compare with another store that I was at just prior to my TMF visit. I was immediately greeted and made to feel welcome. Ken had his hands full with me because I didn't want the pressure of the salesman that needed the sale. Ken explained t... Continue reading
We were near by shopping and saw the SALE sign. stopped in and were very pleased with the salesman and the sale that they were having. Saw what we liked within our price range and bought the set.
Jerry was very helpful, patient, and knowledgeable when it came to what the store offers!
Friendly, no-pressure staff and a clean, welcoming store. A great experience overall.
Was very happy with service
Patrick,was spot on,no pressure.Full knowledge of products,and a great attitude.
Erich is excellent and we returned to the store bc of a previous experience
We were very pleased with the sales person/store manager who gave us interesting information on mattresses and responded to all of our questions with knowledge. There was no sales pressures. The manager was patient, informed, factual, and helpful in every way. This and the Labor Day saleare impo... Continue reading
If you want a great night sleep purchase an I-Comfort. Jerry is a conscientious sales person. No pressure. Honest. We definitely would return and also highly recommend to others.
Salesman was was friendly and helpful. Answered my questions with no pressure. Mattress was on sale, with free shipping and free box spring. A very good shopping experience
I am very satisfied with my purchase, the salesmen were friendly and extremely helpful.
It's been about 3 months since I made my purchase at this great mattress store....I'm in a wheelchair and have had a lot of problems lately due to radiation damage from cancer and I needed a really good mattress to help relieve the pain I'm living with...Well, I couldn't have come to a better place.... Continue reading
Great selection. Found the perfect mattress and the box springs were included. Martin was very friendly and very helpful. We will definitely recommend this store to family and friends who are in need of a new mattress!
It has been a very long time since I have bought a new mattress. I had a general idea of what I wanted and had looked online to get an idea of some models I might like, but didn't know for sure what I wantes. When I walked in Erich showed me what I was interested in, gave the details of each model,... Continue reading
This was the first time buying my own mattress. As a college student I had a budget in mind and the sales person was able to help me stay within that budget. I got a great mattress at a great price.
Bob Riley is awesome
Will surely recommend Mattress Factory at Exton, PA to all as the sales Person Jerry show us all the mattress in every range and than left it on us to decide. Didn't feel any pressure from Jerry on our purchase. Ain't that what we all are looking for. He was also very knowledgeable about all the bra... Continue reading
I will only shop at the Mattress Factory from now on. Jerry was helpful, knowledgeable and very patient! I shopped at a couple of locations but nothing compared to the great customer service I received at the Mattress Factory.
Our Salesperson was very helpful
Satisfied. Happy
Our Salesperson was very friendly and knowledgeable. It was a low pressure environment. We told him our needs and budget and he pointed us in a direction that allowed us to make a choice we were happy with.
We had a wonderful experience with the salesman at MF. He educated us well and showed us mattresses in our price range. We have been very satisfied.
Easy purchase and friendly no pressure sales team. Should have made it more clear at the time of sale that there was a delivery fee. We did not realize until we walked out of the store and saw it on the invoice.
The store manager at the Exon location was very helpful. He knew exactly what important questions to ask me such as (budget, bed size, firmness) before directing me to the ones that I had already researched online. He was thorough in explaining the warranty to me and answered all my inquiries. The r... Continue reading
Salesman was very patient and answered all of my questions.
It was a good buying experience