We purchased a king size mattress to replace our Queen. We are extremely happy with the purchase and the whole experience was painless and stress free. The manager of the store, Jerry Polanski, was extremely knowledgable and he answered all of our questions and concerns. We never felt pressured to... Continue reading
The sales people were very helpful and answered all questions. The prices were also decent compared to other big name stores.
What a great experience! Jerry was fantastic and very knowledgeable. I will be referring everyone I know. I thought purchasing a mattress would be difficult, but it was relaxing and no pressure at all!
Our kids love their new beds.
We went in looking for a mattress for our son and bought one for him and one for my husband and I. Jerry was wonderful. Very knowledgeable and personable. I would go back again!
I had visited other mattress stores and felt overwhelmed and pressured. On the advice of a friend, I decided to try the Mattress Factory in Newtown Square. The salesman was knowledgeable and down to earth. He answered all my questions, explained the differences in the products to me and was respectf... Continue reading
Friendly service. No pressure. Excellent selection and ability to test them all.
Salesman was very informative and helpful regarding our needs for a new mattress and foundation.
The salesperson was very helpful and informative.
Great experience today at the mattress factory. No commission sales person is the way to go. Literally just let us try mattresses and said to let him know if we were interested. No pressure at all.
The salesman helped us determine what was best for us and took the time to help us find it.
WE WERE SO SATISFIED WITH OUR PURCHASE THAT WE WENT BACK AND BOUGHT 2 DOUBLE BEDS THE NEXT MONTH
Sales manager was great. Allowed us to check out mattresses at our leisure. Found the one I really liked; Calista By Simmons Beautyrest. Bought the extra firm as I have back problems. I love it. The salesman said it would be very firm at first but will soften up slightly over time. I am very h... Continue reading
Great attention from John our salesperson. He is very knowledgable. Nice store and delivery was prompt and friendly.
We had shopped around for a mattress at other stores and we felt like we were buying a car, the sales people would not leave us alone. We had an exceptional experience at The Mattress Factory. The store is small then the other stores, but there were so many choices. Working with Jerry was a pleas... Continue reading
Very happy with the entire sales process. Would buy again from here.
The mattress I purchased was NOT inexpensive. However, the salesperson clinched the deal. He was knowledgeable, showed and let me sample several mattresses and in the end he let me make the choice. Mattress has been delivered (Simmons Beauty Rest, Black Calisto, and I am very satisfied.
Nice again
Good experience and selection
We went on Memorial Day weekend since you had a sale! Chris was sooooo nice! We have a mentally challenged child who loved going from bed to bed trying them all out! Chris was very patient with us! Very clean inside! Our mattress is so comfortable that we don't want to wake up in the morning! We do... Continue reading
Not having any experience buying mattresses I'm glad that we chose Mattress Factory. Bob was an excellent sales person, he was very informative and helpful without being pushy and aggressive. We were very satisfied with our experience and would highly recommend Mattress Factory for your future matt... Continue reading
Patrick, the store manager, provided the exceptional customer service. There was an issue with the adjustable bed fitting into our bed frame. While still not completely resolved, Patrick is going above and beyond to make sure my husband and I are 100% satisfied.
Had a great experience with the sales person Wesley Nichols.
We recently purchased our 2nd mattress from the Mattress Factory in Exton and we are extremely happy and satisfied with our purchase. Just as we were a few years ago when we purchased a mattress for our child’s room. In this case, we were upgrading our Queen sized bed to a King. The manager of th... Continue reading
The salesman was very helpful. He listened to our needs, showed us our options, and even recommended a mattress from last year's inventory to help save us money. The mattress was delivered on time without incident. The mattress was not as comfortable as we had hoped, but we improvised by adding a... Continue reading
good
Purchased 2 full mattress sets for our sons. Had an issues with one of the box springs and they replaced it with out hesitation.
purchased for price, selection & service. customer. satisfaction.
Good Experience
I needed a mattress quickly and I was able to get one in 1 day!!!