My husband and I decided it was time to upgrade to a new and better mattress. After much research it was determined that Mattress Factory would be the best place to go...and it was. Jerry was extremely helpful and knowledgeable. He listened to our needs and concerns and gave us multiple options f... Continue reading
Jerry, the salesman was very helpful. He told me everything I needed to know about any mattress in the store. I could try out anyone I wanted to. He put no pressure on me at all to buy anything, and I was able to take my time, and buy the mattress I really wanted to have. The Serta Coopers Lake, is... Continue reading
Very satisfied with purchase.
Patrick the manager was very good, very helpful and answered all our questions at the time of making the purchase. He also honored their earlier commitment about the spare pillows included in the purchase because my wife had a neck problem and only certain pillows were good for her. On the first vis... Continue reading
Great team at MF!!!
Great salesperson(Erich) very helpful
Someone came over to me immediately to see how they could help. They asked what brand I as interested in. Then took me over to the adjustable bed with a Serta mattress. I tried the different firmness to see which I preferred. I was not pressured, was given a card with the salespersons name and t... Continue reading
I watched Wesley handle 3 couples and 2 single customers at the same time making sure everyone was taken care of. I own a small business and I was very impressed with his dedication to the company. I was recommended to this company by my cousin on Facebook he liked your store. I will also recommend... Continue reading
Been out looking for a mattress for a few weeks, my husband and I decided to stop at Mattress factory. We purchased the tempur-pedic and will get it in a few weeks. Wesley was great very knowledable and helpful explained the difference between all the mattress and no pressure to buy!!!!
Erich was very helpful during my trip here. Showed me all the mattresses that would suit me. Very customer service oriented.
We were extremely pleased with the service. Our salesperson was very knowledgeable and pleasant. He did not pressure us.
A very pleasurable shopping experience, I was preapproved for the easy financing through their website before I ever showed up. I like doing my own research so I tested 10 models and wasn’t confused because the feel and the cost was my main objective gratified at the lumbar curve and straight lined... Continue reading
I had such an amazing experience shopping on Exton. Jerry was very understanding and most definitely helpful. Found the perfect bed for me within 5 minutes of walking in the door. Amazing prices and great service!! Definitely recommend shopping here!
My mattress purchase experience was excellent. The sales person (Jim, Langhorne) was very knowledgeable and accommodating as me and my spouse tried many mattresses. He was also very helpful as we decided to purchase pillows, a mattress pad and the Serta Pivot base in lieu of a box spring. I would... Continue reading
I have cysts that a poor mattress made more painful. I needed to ad egg crate foam in order to sleep and wake up without pain. This mattress not only comforts my legs but I can sleep and wake up without any pain.
Happy with salesmanship
We were very hesitant to go mattress shopping, but Dennis made it a very positive experience. He helped keep us within our budget and still get an excellent product. We will definitely recommend the store to friends & family, and make another purchase there when needed.
Jim was very informative and knowledgeable about the products and was a pleasure to learn from!!
I really enjoyed the no pressure sales experience at Mattress Factory.
I stopped at the Matress Factory by chance on my way to a different store. This was the very first place I began looking for a new bed and it happily was also the ONLY store I needed. Every question and concern was expertly answered by Mark, and in about a half an hour I was signing my receipt for... Continue reading
Walked in to replace an 8 year old mattress and was unsure of what to expect. Salesman was friendly, helpful and not at all pushy. Plenty of options and a fast delivery. I'd buy here again, and refer anyone looking for a mattress.
Salesperson, Jim W. appeared very knowledgeable about the product, helpful in trying to fit the product with the person it was to be used for; not pushy and made it a pleasant experience. Would recommend Mattress Factory to my friends. Good value to your dollar.
Informative, professional. Best products @ best prices don't need hype
We came to mattress factory looking for a standard mattress but what we got was the queen of all mattresses! Mitchell was so helpful but gave us our space to look around and really try out all of the mattresses in the store. We looked at other big-box mattress retailers and saw that we could not get... Continue reading
Mattress was quality, store salespeople were helpful.
Very happy with this purchase. Wesley figured out what I needed to help my back pain and suggested this mattress. So far so good.
Easy experience
Pleased with product, price and delivery. Thank you
The staff was friendly and very informative. It made my mattress shopping experience painless.
Walked into the Mattress Factory, and met Bob Riley. He was very well informed about the various products, gave us good advice and made it easy to purchase our new mattress set.