Haven't purchased a mattress in quite some time, so I did my research. A high priority for me was customer service. That's pretty much where it all begins for me. I began to research mattress companies in my area and was very pleased with the reviews that Mattress Factory in Vineland received....
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The Mattress Factory
Hi Fran, Thank your for your purchase and also the nice words about Mike. Mike and our team are really the reason we have been able to grow as a family business against all the big out of town chains. We really do want our customers to feel like a part of our TMF Family and I am so happy you had...
We came in after Raymour and Flanigan could not accommodate our budget. Wesley asked us about the mattress we liked and used factors like the coil gauge and pillow top density to find the most comparable mattress. Not only did we get a nicer mattress -- we SAVED money!
When an issue came up with ou...
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The Mattress Factory
Hi Dominic, Thank you for your purchase and for taking the time to share your experience with us. I really appreciate the nice words about Wesley and the Delivery Team. They are awesome and we are lucky to have them. Please help us spread the word to your family and friends. Have a great day and...
We had a wonderful experience with Andrew Hoven, the store Manager. He was most accomodating and took the time to walk us through the various models and brands before we ultimately decided on a higher-end Memory Foam Mattrress. Andrew went over Temper-Pedic's policy with regard to returns and made...
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The Mattress Factory
Hi Diane, Thank you for your purchase and your kind words about Andrew I will pass them along. He is terrific and I am glad you enjoyed your experience with us. If there is anything I can do for you in the future please let me know. Have a great day and enjoy your new mattress! Sincerely, Chris...
Bob Riley made me feel comfortable with my purchase. He was the reason that I pulled the trigger.
The Mattress Factory
Hi Mark, Thank your for your purchase and your kind words about Bob. We are glad to have him in our TMF family. I hope you enjoy your new mattress for many years to come. Please help us spread the words to your family and friends. If there is anything I can do for you in the future please let m...
The salesperson new exactly what my husband and I were looking for in a mattress; plus price, value, and quality without wasting our time. We will be a returning customer and glad to have The Mattress Factory in our neighborhood.
The Mattress Factory
Hi Donna, Thank you for shopping with us. We really love the new Langhorne location next to Bonefish Grill. It is much bigger than our old location and we are happy to be in your neighborhood. Enjoy your new mattress and please let me know if there is anything I can do for you in the future. Si...
Great experience, knowledgeable sales person who didn't "hard sell" us. And, there was no competition on their pricing - best prices,beat all the other stores in our area.
The Mattress Factory
Hi Eileen, Thank you for your purchase and for taking the time to share your experience. We have a Zero Pressure promise so I am glad you enjoyed shopping with us. Please help us spread the word to your family and friends. Have a great day! Sincerely, Chris Conway President Mattress Factory
Hi Anton, Thanks you for your purchase. If there is anything I can do for you in the future please let me know. Enjoy your new mattress and have a great day! Sincerely, Chris Conway President Mattress Factory
After having an issue with a product purchased I spoke with Chris and had all my issues resolved in one phone call ! This is what you get when you buy family owned very happy with how my issue was resolved ! Thanks Chris !
The Mattress Factory
Hi Josie, The most important thing to me is service after the sale that's why I personally answer all of these reviews. It takes a lot of time but I thoroughly enjoy the contact with our customers. I enjoyed talking to your today and I am glad I could help you solve the problem with your boxsprin...
Nice shopping experience - Mitchell was helpful without being pushy and assisted us in picking the right mattress set for our needs.
The Mattress Factory
Hi Mary, Thank you for your purchase! I hope you enjoy your new mattress for many years to come. Have a great day! Sincerely, Chris Conway President Mattress Factory
Mike knows every detail about every mattress in the Mattress factory. When you are about to spend the next 10 years on a bed, you need someone that will give YOU the highest priority and not push one brand or another. Mike simply tell you the details on the bed, how you feel on it, the benefits of...
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The Mattress Factory
Hi Mike, Thank you for your purchase and your kind words about Mike. He is terrific and we are glad to have him in the TMF family. I hope you enjoy your new mattress and if there is anything I can do for you in the future please let me know. Have a great day! Sincerely, Chris Conway President...
Awesome experience as always. Very helpful picking out a bed for myself and a spare bedroom. At least 6th bed we have bought here over the years.
The Mattress Factory
Hi Elizabeth, Thank you for your purchase and your repeat business. If there is anything I can do for you in the future please let me know. Have a great day! Sincerely, Chris Conway President Mattress Factory
I felt comfortable making a purchase knowing they would beat anyone if I found it cheaper
The Mattress Factory
Hi Marie, Thank you for your purchase and for your confidence in us. As a family business we really appreciate it. Enjoy your new mattress and have a great day! Sincerely, Chris Conway President Mattress Factory
I purchased 3 sets - two twins *Chiropractor 1000" and one full set, a chiropractor 3000. The salesman was very helpful and there were no high pressure sales tactics. I appreciated the fact that he didn't try and push me towards a higher price name brand. I purchased thes sets Friday night and a...
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The Mattress Factory
Hi Michael, Thank you for your business and for sharing your experience with us. Please help us spread the word to your family and friends. If there is anything I can do for you in the future please let me know. Have a great day! Sincerely, Chris Conway President Mattress Factory
Hi Lois, Thank you for your purchase! I am glad you had a nice experience with us. Have a great day! Sincerely, Chris Conway President Mattress Factory
Hi Kristen, Thank you for your purchase! If there is anything I can do for you in the future please let me know. Have a great day! Sincerely, Chris Conway President Mattress Factory
The salesman was very informative and didn't put any pressure on the sales. He sold himself and the matressfactory with a sence of pride in what they represent for your company. There was no pressure and he showed us multiple options before we came to an agreement on the matress we bought. We are ve...
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The Mattress Factory
Hi Michael, Thank you for your purchase and for sharing your experience with us. We really do strive to provide an experience free of pressure. As a family business I think the sense of pride and respect for our customer comes through so thank you for your kind words. I hope you enjoy your new ma...
We walked in hoping we wouldn't have a salesman all over us. When we met Jerry, he told us the deals, asked our price range, and then let us make the decision. It was a very pleasant experience. I would recommend anyone looking for a new bed to visit Jerry in Exton.
The Mattress Factory
Hi Ian, Thank you for your purchase and your kind words about Jerry. We really do try to provide a different experience free of pressure so thank you for sharing. Please help us spread the word to your family and friends. Have a great day! Sincerely, Chris Conway President Mattress Factory
Hi William, Thank you for your purchase! As they say "Happy wife...Happy life" :) I am glad we could help and please let me know if there is anything I can do for you in the future. Sincerely, Chris Conway President Mattress Factory
Great experience! No pressure at all. Nice selection. Will buy from again.
The Mattress Factory
Hi Joseph, Thank you for your purchase and I am glad you enjoyed your pressure free shopping experience. If there is anything I can do for you in the future please let me know. Have a great day! Sincerely, Chris Conway President Mattress Factory
Mark was very knowledgeable about the merchandise and he didn't try to make me spend over my budget.
The Mattress Factory
Hi Porcha, Thank you for your purchase as a family business we really appreciate it. Have a great day! Sincerely, Chris Conway President Mattress Factory
Awesome sales help, no pressure tactics , wish all shopping could be this easy . Still waiting to see after the sale support , will update then.
The Mattress Factory
Hi Blair, Thank you for your purchase and we will always be there for you in the future if you need us I promise. I am really glad your enjoyed our pressure free shopping experience I feel it separates us from the rest. Please help us spread the word to your family and friends. Enjoy your new ma...
I'm very glad we went to The Mattress Factory. We shopped at four different locations and TMF had the best deals and the best customer service. Patrick listened and respected our criteria, especially budget, and was informative without pressuring us to buy. I felt confident that we got a fair pri...
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The Mattress Factory
HI Stephanie, Thank you for your purchase and taking the time to describe your experience with us. We will always be there for you after the sale as well so please let me know if there is anything I can do for you in the future. Have a great day! Sincerely, Chris Conway President Mattress Fact...
We came into the store looking for a new mattress and the sales men was very knowledgeable. They were not pushy and willing to spend the time with us while making up our mind. We left without purchasing a mattress because I wanted to do some reviewing online and and at other store to do some price m...
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The Mattress Factory
Hi Thomas, Thank you for your purchase! I appreciate the fact that you shopped around and came back to us. We are confident with our pricing and zero pressure sales experience that our customers will come back. John is terrific so thank you for your kind words I will pass them along. I take the...
We had a good, pressure-free experience shopping at the Montgomeryville location. Erich helped us figure out what kind of mattress we may be interested in and gave us plenty of space and time to make up our minds. He knew when to walk away, when to check back in. We weren't sure if we would need a b...
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The Mattress Factory
Hi Sherry, Thank you for coming to see us in Montgomeryville. Erich is terrific and we really want to provide a different experience free of pressure. I am sure you will be happy with our delivery team as well they are the best in the business. Please help us spread the word to your family and f...
Hi Kyle, Thank you for your purchase and I am glad you got a good nights sleep. Enjoy your new mattress! Sincerely, Chris Conway President Mattress Factory
My husband and I are enjoying our new mattress, very comfortable getting a better night sleep and lovin it.
The Mattress Factory
Hi Jeffrey, Thanks you for your purchase and I am glad you like your new mattress. Please help us spread the word to your family and friends. Have a great day! Sincerely, Chris Conway President Mattress Factory
The only reason I gave it 4 out of 5 is because they did not have the same models I tried at other stores. I am very happy with my experience and choice but it would have been nice to compare my top 2 choices at the same time.
The Mattress Factory
Hi Jacqueline, Thank you for your purchase and please let me know if there is anything I can do for you in the future. Enjoy your new mattress! Sincerely, Chris Conway President Mattress Factory
WE HAD A GOOD EXPERIENCE WITH THE EXTON LOCATION. OUR SALESMAN WAS GREAT. HIS NAME WAS KEN. WE WOULD RECOMMEND MATTRESS FACTORY TO ANYONE
The Mattress Factory
Hi Matthew, Thank you for your purchase and please let me know if there is anything I can do for you in the future. Have a great day! Sincerely, Chris Conway President Mattress Factory