From the moment we walked in the door until the moment our mattress set was delivered, the experience was excellent. Our salesman was knowledgeable, unhurried, pleasant, and non-pressure. He spent as long as it took for us to try as many mattresses as we needed to try. He never rushed us or encouraged us to make a decision until we were sure of our choice. We came in without any idea of what we were looking for, wanted or needed. He took the time to explain the various different types of mattresses and what their benefits were over the others that were there to choose. Our mattress was delivered when we wanted and on time. The delivery men were excellent, too. Over all our experience was the best we ever had. The biggest reason we chose The Mattress Factory was that it was a family owned business. We were glad we did!