I live in mass and was in the market for a new mattress. I had so many questions, especially about serta mattresses. I phoned serta many times and got differing an incorrect information. I was really down and frustrated. I found Wes somehow online and phoned him. Although he knew I was in Mass and would not be purchasing a mattress from his store states away, he answered my questions in a way that nobody else could! #breathoffreshair! Ty so much for your time!