Sunny was my sales rep. He could not have done any better. Told him what type of mattress (firm) I needed. Pointed me to a few I may like. Explained the differences between the 800, and 1000 spring. Went to the PM store Sat.. Went right back Sunday. I said the other places I looked at first., had changed prices 2xs on me, sounded like they were working on commission. Sunny said he does not. Sunny could NOT have been any more friendly or informative. It was more than a pleasure to have met him. I can finally get a good nite's sleep...(And No Flipping) Sunny helped me make my decision to purchase my mattress at Mattress Factory. THANK YOU Sunny