I went to the store twice because the first time I had a sore back. John helped me the first time and encouraged me to come back when my back felt better so that I could be sure of my choice. The second time, Steven took care of me. I wanted an adjustable frame and was not sure how the mattress I liked would feel on the frame. Steven carried the queen mattress quite a distance across the showroom floor so that I could lie on it when it was on the adjustable frame. After everything was delivered, I read a warning for certain adjustable frames for people with pacemakers. I called the store immediately. Bob, the store manager, answered my call. He did an exceptional job looking into the matter and called me back twice with the good news that the frame I chose did not have magnets to interfere with the pacemaker. He checked both with the sales rep and the manufacturer. The only slight negative was that we were given a 4 hour time frame for delivery and they arrived after 4-1/2 hours. The set-up people were very polite and did a fine job. All in all, a very good experience with Mattress Factory!