Jerry, from the Exton Store, was so helpful in solving all of my needs within 15 minutes - one stop shopping. I was having a very bad experience with a very high end company and found the same product through a google search - and I am so glad I did! Not only did I get to meet a super-friendly, genuine sales person (Jerry) who helped me solved what I needed to ensure the warranty for my mattress would meet the appropriate standards for the next 10-15 years. He also price matched the other stores price which gave me a great discount! The delivery came a week ahead of time… I was so excited it was coming a week early! The delivery personal were very friendly, on time, and moved quickly and efficiently and most importantly clean. I couldn’t be happier with the service I received from Jerry at Mattress Factory after going through such a headache with the previous company. I would highly recommend this store and their products. (If helpful - I purchased a “Simmons P Rest Silver” aka “The New London Plush” Beauty rest in King. I also purchased the encasement mattress cover for added protection to extend the life of the warranty. Excellent customer experience!