Ordered the mattress over the phone with Len. He helped me determine the model given the local box stores use different names. He was spot on. He told me 2.5 to 3 weeks for delivery and it came in one. No refund option if I didn't like it but I knew that going it. I tested the mattress at the local store and I had a guest bedroom to replace as well, so I knew if I didn't love it, I'd put it in there. About 20% less expensive, too. The delivery company was excellent too. Fast, on time, and gave me plenty of notice. Job done, well.