I called about a type of Serta Mattress that I believe is used by The Hampton Inns. I spoke with Jerry Polansky , gave him my name and went over about 1 1/2 hrs later. Jerry remembered my name and took me through the process without any pressure to purchase. I felt comfortable and never once felt like he was using me to reach his sales quota and I'd recommend your store due to that and your selection of products.