Jerry the store manager was extremely patient and understanding - even when we came back to say we had to cancel the order as the mattress was going to be too deep for our platform bed. With the prospect of losing a potential sale (of one of your most expensive products) he was still patiently showing us thinner (and much cheaper) options when I cam up with the wild plan to take out the top layer of drawers and sink the mattress deep into the platform. Much relieved (I'm sure) Larry was then the recipient of the 'before' and 'after' pictures - with the new mattress in situ. Problem solved!