Since the company is family-owned and they do not work on commission our experience was very pleasant! The manager, Bob Riley was our salesperson and enlightened us as to what to look for during our search. As a couple, my wife and I visited four different mattress stores but between the online reviews, previous customer word of mouth and our experience at Mattress Factory we were sold. Our budget was limited but we were able to find and purchase exactly what we were looking for. Great experience!