Before I came to Mattress Factory, I visited a main competitor, and felt uncertainty regarding the intentions of the commission based sales agents. The no commission sales policy here at MF gave me a peace of mind that they would act in my best interest. I was serviced by an individual named Jerry. He is very knowledgeable and was able to address all of my questions and concerns. More importantly, when I got an answer, he provided full details. Rather, than giving me A to M, he gave me A to Z. I came in expecting a mattress on the firm side was best for me. As I narrowed down my choices between three selections, I experienced slight shoulder discomfort when lying on the firmer beds. As a side sleeper, I was unaware that a mattress more on the softer side was actually better for me. I had to restart my search and spent more time trying out alternative mattresses. Jerry did not express any displeasure and was happy to point me in the right direction after I made him aware of my discovery. After I made my purchase, I found the same mattress by an online retailer based in Massachusetts. I notified Jerry, and he said it didn’t meet the price match criteria, due to this competing company not being able to ship to PA. He went ahead and price matched it anyway, and refunded the difference. I strongly recommend visiting the Mattress Factory in Exton, PA.

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