It has been a very long time since I have bought a new mattress. I had a general idea of what I wanted and had looked online to get an idea of some models I might like, but didn't know for sure what I wantes. When I walked in Erich showed me what I was interested in, gave the details of each model, my questions were answered, all with no pressure. I felt like I was given honest answers about what I wanted v.s. what I don't really need. He respected my price range, and didn't pressure me to buy the most expensive everything. Erich was a friendly guy, helpful, and patient with my indecisiveness. I was also pleasantly surprised to find with the Labor day sale the mattress itself was on sale, and included a box spring and free delivery. I finally chose the Serta Perfect Sleeper Woodway park plush pillow top, looking forward to getting it! Overall a very good buying experience and from what I can tell, the best prices. Thank you!