I enjoyed my experience with the Mattress Factory. My son was 9 days old and we needed to replace our bed. Dennis was kind, courteous, attentive and considerate of time constraints since newborns are on a 2 hour feeding schedule. I tried 5 different mattress sets because I knew what brand I wanted. Some a few times ... just to be sure. We plan to replace our children's mattresses to upgrade to King Koil. All future purchases will be from the Mattress Factory.