Overall experience was good. Salesperson was Ken. We had a fine experience until I inquired about free delivery and he tried to say it wasn't available because they gave us the box spring. His manager was listening and made it clear we were to receive free delivery since we had spent over the specified amount. The mattress factory and the manager get 5 stars while Ken recieves 2 for what seems like deception. The overall score was a 4 star because the store and manager stood up to the reputation. The salesperson needs to either be more knowledgeable of the current deals or more honest. Thank you mattress factory and managers for stepping up to what's right.