Someone came over to me immediately to see how they could help. They asked what brand I as interested in. Then took me over to the adjustable bed with a Serta mattress. I tried the different firmness to see which I preferred. I was not pressured, was given a card with the salespersons name and the price I was quoted. After checking other mattress stores I came back here and setup the purchase of my new mattress, Base and frame.