It has truly been a long time since my husband and I have bought a mattress so today was the day for a new one. Our first stop was at another store not too far away from the Mattress Factory; saw a couple of possibilities but wanted to continue to shop and then we pulled into the Matress Factory and boy are we glad we did! We were greeted by a very kind salesman named Len; he let us know from the very beginning that his only concern was that if we did decide to buy from there, we got what we wanted and there would be no pressure tactics. He answered all of our questions and was quite knowledgable about his products. After many attempts to find the "perfect" mattress for me, I was sold on the Simmons Memory Foam; it's exactly what I needed and it didn't stop there, the manager of the store heard me ask about some pillows that were no longer being manufactured and what did he do? He found two of them for me at another store; they're being delivered to the Springfield store. Now that's customer service! If anyone needs a mattress, I highly recommend the Mattress Factory for your purchase! I get my new mattress in 2 days and I can't wait! Thank you for the stellar customer service that you provided today! Mr. & Mrs. Gaines