Well at first I wrote a bad review because I received the wrong mattress and Mark responded right away he was so nice he told me to go to the store and show Jim the Mattress that I wanted we had tried so many beds I guess there was a confusing on which one we wanted Well Jim was so pleasant he wrote up the new order and the bed was delivered as soon as possible.I am telling you from over 20 years of experience with buying beds from the Mattress Factory they are the best of the best. My biggest Thanks to Mark and Jim for the kindest and wonderful experience I had dealing with them as a customer. Giving you the best advice if you are looking for a new Mattress don't deal with other mattress companies they won't satisfy you like the Mattress Factory will I give them 10 stars 5 is not enough