After 3 unfortunate experiences, our salesperson PATRICK MURPHY went above and beyond the call of duty to help and satisfy us. We received outstanding service, fast delivery, extremely knowledgeable and courteous service and answers to all our questions. My husband prefers a firm mattress while I like a plush pillow top. Through Patrick's knowledge and patience with us ,moving from bed to bed, we hit upon the perfect Serta I series. Thank you Patrick. We will Definitely refer you to family and friends.