Haven't purchased a mattress in quite some time, so I did my research. A high priority for me was customer service. That's pretty much where it all begins for me. I began to research mattress companies in my area and was very pleased with the reviews that Mattress Factory in Vineland received. So, that was the first store that I visited, and the only, as the reviews were on point. On arrival, I was met by Mike. He listened while I explained my needs and my budget and moved forward from there. There was no pressure and, as a matter of fact, when my eyes drifted to something totally out of my budget, Mike did not give me a million reasons why I should buy that one and very nicely reminded me that it was a bit more than the figure I had in mind. He was wonderful. He was informative and pleasant, with just enough of a dash of sense of humor that made me feel comfortable. He came up with an alternate choice which was perfect for me! Mike followed up with delivery information and the gentlemen that delivered the mattress within the time frame, were courteous, informative and were in and out of my home quickly, causing not a bit of disruption. I love the mattress and had a great first night's sleep on it last night! So, from the service, to the product, to the prices, to the communication and to the delivery.....all five stars!!! I have already recommended this pivot base and mattress to my sister, so Mattress Factory and Mike, look for another customer! Mike is a definite asset to your company! Thanks, Mattress Factory. Thanks, Mike!