We had a wonderful experience with Andrew Hoven, the store Manager. He was most accomodating and took the time to walk us through the various models and brands before we ultimately decided on a higher-end Memory Foam Mattrress. Andrew went over Temper-Pedic's policy with regard to returns and made suggestions on how to keep the memory foam cool. We are still evaluating if this particular mattress is "for us" but have nothing but wonderful things to say about the sales experience. When the mattress was not going to deliver on the scheduled date (due to a warehousing issue around a holiday), Andrew made sure we were compensated for the scheduling mix-up by providing a complimentary mattress cover upgrade. Wonderful sales and customer service, all around!