We came into the store looking for a new mattress and the sales men was very knowledgeable. They were not pushy and willing to spend the time with us while making up our mind. We left without purchasing a mattress because I wanted to do some reviewing online and and at other store to do some price matching. We came back to the store because other stores didn't seem as knowledgeable about the questions we were asking. I could have got it price matched at another store but choose to come back to the store to buy the mattress and an adjustable base. John Nalbandian was the choosing factor in the purchase of this bed and the other sales associate I can't remember his name. Great experience.