First of all, I NEVER take the time to write reviews....ever, even if I am very happy with a product or service. The fact that I am writing this review speaks VOLUMES about how happy I am with this company! Our salesperson Mark at the Deptford location was fantastic one again! We came to Mattress factory after purchasing a 'bad' Simmons Beautyrest mattress from Sears. That mattress from Sears/Simmons started to fall apart in the first 6 months and was giving my wife and I bad back and neck problems. After 18 months of it, we had enough and even had to start sleeping on the couch until we could replace that piece of garbage. When we originally bought that mattress, I thought if we were buying a 'brand name' from supposedly a 'good company' like Sears, that we would be OK with our mattress purchase. HUGE MISTAKE and could not farther from the truth! Sears and Simmons wouldn't do anything about the defective mattress they sold us, despite a 20 year warranty on the mattress. We were suffering from bad sleep, really anxious about buying another mattress and didn't know where to go. So we drove by Mattress Factory which is local to us near a Sam' Club we shop at, and looked up some reviews online. Boy am I so happy we did this! This place is simply the BEST! We bought our first Serta Iseries mattress here two months ago and just went back to purchase our son's new mattress last night. Mark always provides experienced and friendly service with a BIG smile, does not push you in the wrong direction, actually 'HELPS' you find what is best for you and tries to get you the best deal he can once you've made your selection. Not only that, but they sell great products and stand behind them every step of the way! Shopping at this location was an all around fabulous experience....TWICE in a row! Because of Mark's courtesy and friendliness, my kids actually loved shopping for mattresses on both occasions (who would have ever thought?). My kids stayed attentive, alert and were even brought into and made a part of the sale by Mark (they even stayed off of their Ipads!). I was just amazed by the exceptional service I was provided both times I shopped here and highly recommend Mattress Factory for anyone shopping for a mattress. After that very negative experience with Sears and Simmons Beautyrest mattresses, we will NEVER EVER buy from them in my lifetime again. I will also do my best to see that my children never buy from Sears or Simmons in their lifetime as well. As far as I'm concerned, as long as Mattress Factory keeps up with their great service, they will have my business for LIFE!