My wife and I bought a new king mattress set at the Mattress Factory in Exton, PA and were extremely satisfied with our purchase and experience. We were helped by the store manager Jerry. He was very helpful, super knowledgeable on all the mattress brands and models, and was not at all a "pushy salesman". He explained the benefits of different mattresses and how they are made. Jerry was patient with us while my wife and I decided between our top two chooses. He gave us a great deal on our mattress and box set. We couldn't have had a better experience and will definitely go back! Highly recommended! Also, after already having our new set delivered we decided that we'd rather have a low-profile box instead of the standard size box spring. Jerry was still very accommodating after our purchase and agreed to have the standard boxes swapped with the low-profile. We were not charged anything extra except for a delivery fee to take care of the drivers. The Mattress Factory has top notch customer service and we were very impressed with how the took care of us!