Shopping at the Mattress Factory was a very different experience than shopping at the other "S" mattress stores. There was absolutely no pressure but there was a lot of professionalism and good factually based information. Andrew was very knowledgable and passionate not only about his work but the overall mattress industry. He provided me with a wealth of information that was not brand or sales driven but more about how the product is made and the biophysics of the impact of sleep on your body. I felt very comfortable and was even able to leave the store to continue my research without being hounded by a desperate salesperson trying every trick up his sleeve to get me to put a deposit down or commit to the sale before walking out the door. When I returned for the 2nd time to revisit the mattress I was considering I was greeted with respect and enthusiasm and we simply continued our conversation from our previous meeting. And I was the one to initiate the sale. And best of all their prices blew everyone else away without any haggling!!! What a great experience. Highly recommend!