Patience is a virtue, especially if you are in the mattress business dealing with undecided customers. We were in the market for a new mattress and shopped at previous stores, but the customer service at this store by far exceeded anyone else. I never knew the craftsmanship behind a mattress. When you meet people who are knowledgable, it makes all the difference. Great staff, very friendly and most importantly, the prices are very reasonable. We are very happy with our purchase!